Customer Service Officer Needed at Resource Intermediaries Limited (RIL)

About Resource Intermediaries Limited (RIL)

​Resource Intermediaries Limited (RIL) is a premier indigenous Human Capital Management firm that has, over the years, redefined the landscape of outsourcing and personnel management in Nigeria and across the African sub-region. Founded on the principles of integrity, excellence, and people-centric service, RIL acts as the vital bridge between top-tier talent and industry-leading organizations.

They’re vision is to be the first-choice provider of human capital solutions in Africa, known for their unwavering commitment to quality and ethical business practices. They operate with a mission to add value to their clients’ businesses by providing them with the right people, managed through the right processes, and supported by cutting-edge technology. They believe that a company’s greatest asset is its people, and their role is to ensure that these assets are nurtured, protected, and positioned for maximum impact.

Job Description 

As a Customer Service Officer (CSO) deployed to one of our leading banking partners, you will be the “face” of the institution. In the fast-paced world of Nigerian banking, the CSO plays a critical role in maintaining customer loyalty and ensuring operational efficiency. You will be responsible for managing the delicate balance between strict financial protocols and warm, empathetic customer engagement

Key Responsibilities:

• Attend to customer inquiries and resolve complaints promptly
• ​Process and record customer transactions accurately
• ​Open and maintain customer accounts
• ​Update customer records and manage database
• ​Promote and cross-sell bank products and services
• ​Support business development team with customer Engagement.

Requirements:

• ​Bachelor’s degree in any relevant field
• ​Minimum of 2 years of experience in customer service or call center role
• ​Proficiency in Microsoft Office
• ​Familiarity with CRM systems
• ​Strong communication, problem-solving, and interpersonal skills
• ​High level of professionalism and attention to detail

Why Work With RIL?

​Choosing a career with Resource Intermediaries Limited means joining a network of professionals who are passionate about growth. For this specific role within the Banking Industry, RIL acts as your employer and advocate. We ensure that our staff deployed to client sites are treated with dignity, receive their compensation promptly, and have access to the resources needed to excel.

​We pride ourselves on our “People First” philosophy. When you join RIL, you aren’t just an employee; you are an ambassador of a brand that stands for quality and reliability. We provide a platform where your hard work is recognized, and your career trajectory is supported through continuous feedback and professional guidance.

What we Offer

• Competitive Monthly Pay: A guaranteed net monthly salary of ₦114,000, ensuring financial stability and timely payment.
• ​Health & Wellness: Access to comprehensive healthcare benefits (HMO) to ensure you and your health are well-taken care of while you work.
• ​Leave Allowances: Paid annual leave and additional allowances designed to provide you with necessary rest and work-life balance.
• ​Professional Growth: Exposure to the core operations of the Banking Industry, providing a prestigious platform to build your professional network and enhance your resume.
• ​Structured Work Environment: A full-time, stable employment contract within a highly organized and professional corporate setting.
• ​Training & Development: Ongoing mentorship and on-the-job training in customer relationship management (CRM) and modern banking software.
• ​Career Progression: Opportunity to transition into higher roles within the financial services sector through proven performance and dedication.

​Job Information:

• Company: Resource Intermediaries Limited (RIL)
• Industry: Banking / Human Capital Management
• Location: Mowe / Ota / Abeokuta, Nigeria
• Salary: ₦114,000 Monthly (Net) + Benefits
• Employment Type: Full-Time