Wiseki Technologies Customer Service Representative Job

Wiseki Technologies is recruiting qualified female candidates for the position of Customer Service Representative in Ibadan, Oyo State, Nigeria.

The company focuses on developing sustainable technology solutions across various business sectors and is committed to excellence and innovation.

The successful candidate will be responsible for handling customer enquiries, resolving complaints, identifying customer needs, maintaining customer records and ensuring customer satisfaction.

Job Details

• Job Title: Customer Service Representative
• Location: Ibadan, Oyo State
• Employment Type: Full-time
• Qualification: Bachelor’s Degree
• Experience: Minimum of 2 years
• Eligible Applicants: Female candidates
• Deadline: 26 October 2026

Responsibilities

• Respond to customer enquiries and provide accurate information.
• Identify customer needs and recommend appropriate solutions.
• Handle complaints and resolve customer issues promptly.
• Follow up with customers to ensure their concerns are addressed.
• Maintain accurate records of customer interactions and accounts.
• Escalate complex complaints to management when necessary.
• Meet customer service targets and call-handling quotas.
• Maintain high standards of customer satisfaction and service delivery.

Requirements

• A Bachelor’s Degree in a relevant field.
• At least two years of work experience.
• Previous call centre or customer service experience is an advantage.
• Excellent communication, presentation and listening skills.
• Strong analytical, problem-solving and interpersonal skills.
• Basic computer skills and knowledge of office software.
• Ability to multitask, manage time effectively and work in a fast-paced environment.
• Willingness to work different shifts, including evenings, weekends and public holidays.
• A customer-focused attitude and the ability to handle complaints professionally.

How to Apply

Interested and qualified female candidates should send their CV via email to eniola@wiseki.com.

Email Subject: Customer Service Representative

Application Deadline: 26 October 2026.